Agencies and departments of the City of Philadelphia (which your taxes pay for) and your elected City Council Representatives (who serve your needs at City Hall), are there to help you with City-based issues and concerns. Importantly, by working closely with citizens (through 311 and its own agencies and departments) the city of Philadelphia gains valuable insights that help to improve our city each time you report a problem or reach out for assistance. So in contacting your city resources for assistance you are helping our city to function better for all of us.
REPORTING A PROBLEM? SEEKING THE ANSWER TO A QUESTION?
How do I alert the city about…. a deteriorating building, abandoned vehicles, graffiti, fallen trees, potholes, cave-ins, or vacant lots?
I have a question for or about… the Department of Revenue, recycling, court dates, getting a permit, getting a license, street lighting, billing and metering water, etc.
Contact Philly311 (Philly311@Phila.gov)… WHY??? HOW??
Philly 311 is the central service point for citizens contacting their city for non-emergency inquiries. (Look inside Philly311.) Philly311 sends your service request to the appropriate city agency or department –be it Licensing and Inspection, the Streets Dept., PECO, the Water Dept., or the Police Department — so you can get to the right place to get the assistance you are looking for.
- Report the issue or submit a service ticket to the City via the Philly311 system which can be done via phone, email (Philly311@Phila.gov), social media (twitter https://twitter.com/philly311) or by the city’s 311 app – or go to the walk-in center at City Hall (rm 167).
*Customer service teams can be reached on the Philly311 phone line Monday through Friday from 8 a.m. to 8 p.m. and there is language translation in the top 6 languages in Philadelphia to report an issue or a submit a service request —
*You can track the status and get updates for submitted requests.
Office of the Mayor, City Hall
Contacting Your City Elected Officials
City Council Members
Contact your City Council Member’s Constituent Services staff member for help with city level problems. The 48th Ward falls within the 2nd District of the City of Philadelphia.
Contact the 2nd District Councilman:
Kenyatta Johnson
City Hall, Room 580
Philadelphia, PA 19107-3290
(215) 686-3412, (215) 686-3413
FAX: (215) 686-1932
K. Johnson/City Council webpage…